Thank you for choosing Elio Fern LLC.
We hope every customer is satisfied with their purchase of small kitchen items. If you are not satisfied with the product you received, you can apply for a return according to the following return and refund policy.
1. Return Period
Elio Fern LLC offers a 30-day return policy.
Customers must contact our customer service team within 30 days of receiving the product to submit a return request.
Return requests submitted after 30 days may not be accepted.
2. Return Conditions
To ensure a smooth return process, please meet the following conditions:
The product is eligible for return;
Customers need to contact us in advance to obtain the return process and return address;
The product should be kept in as good condition as possible;
Packaging, accessories, and related items are recommended to be returned together.
3. Return of Opened Items
Elio Fern LLC supports returns of partially opened items.
Even if the product has been opened, you can still contact us to request a return as long as the product:
is not visibly used;
is not damaged;
does not affect resale;
For used, damaged, missing accessories, or products that affect resale, returns may not be accepted.
If you are unsure whether a product meets return requirements, please contact us in advance to confirm.
4. Return Process
To return an item, please follow these steps:
Contact the Elio Fern LLC customer service team;
Provide your order number, purchase information, and reason for return;
Customer service confirms your return request;
Obtain the return address and related instructions;
Send the item back as requested;
We will process your refund after receiving and inspecting the returned item.
5. Return Address
Since different orders may have different details, please confirm the return address with customer service before requesting a return.
Please do not send the item back without confirmation, as this may delay return processing.
How to Obtain a Return Address:
Please contact us via email:
Email: christine@eliofern.com
Phone: +1 3855646026
Address: 15378 Abazo Dr, Moreno Valley, CA 92555
Our customer service team will provide you with the correct return address and return instructions.
6. Return Shipping Costs
If the product has quality issues, you receive the wrong product, or it is damaged during shipping, Elio Fern LLC will cover the relevant return shipping costs.
If you return an item for personal reasons, such as dislike, unnecessaryness, or purchasing the wrong item, the customer will bear the return shipping costs.
7. Refund Policy
Upon receiving the returned item, we will check and confirm its authenticity.
Orders that meet the refund criteria will be processed within 3-5 business days after return confirmation, using the original payment method.
Refund processing time may vary depending on the processing speed of banks, credit card institutions, or payment service providers.
8. Non-Returnable Items
Returns may not be accepted in the following situations:
The 30-day return period has expired;
The product is visibly used;
The product is damaged or missing essential accessories;
The product's condition affects resale;
Damage caused by abnormal use.
9. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet entered the processing or shipping process, we will do our best to assist with cancellation.
Once an order has been shipped, it may need to be processed according to the return procedure.
10. Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Company Name: Elio Fern LLC
Email: christine@eliofern.com
Phone: +1 3855646026
Elio Fern LLC thanks you for your support and will continue to provide you with high-quality kitchenware and customer service.