Elio Fern LLC (hereinafter referred to as "we" or "the Company") takes your privacy and personal information protection very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase small kitchen items, or use our related services.
By accessing and using our website, you agree to the information processing methods described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an order, contact us, or use our related services, we may collect the following information:
Personal Information
Name
Email Address
Phone Number
Shipping Address
Billing Information
Order Information
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as:
IP Address
Browser Type
Device Information
Website Access Logs
Page View Data
This information is used to improve website functionality, optimize the shopping experience, and maintain website security.
2. How We Use Your Information
The information collected by Elio Fern LLC may be used for the following purposes:
Processing and fulfilling your orders
Providing product delivery services
Sending order confirmations, logistics updates, and after-sales notifications
Responding to customer inquiries
Improving website experience and service quality
Preventing fraud, unauthorized transactions, and other risks
Complying with applicable laws and regulations
We will not sell, rent, or sell your personal information to any third party without authorization.
3. Payment Information Security
We process your payment information through secure payment services.
The payment process is handled by third-party payment service providers, including payment processing services such as Stripe. Stripe conducts payment security risk assessments based on transaction details and processes relevant information in accordance with applicable data protection and payment security standards.
Ellio Fern LLC does not store your complete bank card number, credit card security code (CVV), or other complete payment credentials.
4. Cookie Technology
Our website may use cookies and similar technologies to help:
Remember your shopping preferences
Analyze website visits
Improve website performance
Provide a better user experience
You can manage or disable cookies through your browser settings, but disabling some cookies may affect the normal use of some website functions.
5. Information Sharing
We may need to share necessary information in the following situations:
Logistics service providers: Receiving information is required to complete order delivery.
Payment service providers: Used to complete payment processing and transaction security verification.
Legal requirements: We may disclose relevant information in accordance with laws and regulations, court orders, or government agency requirements.
We only share information necessary to complete the service and require relevant third parties to reasonably protect your data.
6. Data Retention Period
We will retain your personal information according to business needs and legal requirements.
Generally:
Order and transaction-related information will be retained for a certain period after the order is completed to meet tax, financial, and after-sales service needs.
Customer inquiry information will be retained as needed after processing.
After the necessary retention period, we will securely delete or anonymize the relevant information in accordance with applicable legal requirements. 7. Your Data Rights
Under applicable data protection laws, you may have the following rights:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Restriction or objection to certain data processing activities
Request a copy of your personal data
To exercise these rights, please contact us through the following methods.
8. Children's Privacy
Elio Fern LLC's website and services are not intended for minors. We do not knowingly collect children's personal information.
If you believe we have unintentionally collected information about a child, please contact us and we will take reasonable steps to delete it.
9. Privacy Policy Updates
We may modify this Privacy Policy based on business changes, updates to laws and regulations, or service adjustments.
Any updates will be posted on this page, indicating the latest effective date. We recommend that you check this policy regularly for the latest information.
10. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us:
Email: christine@eliofern.com
Thank you for trusting Elio Fern LLC. We will continue to protect your privacy and provide you with a safe and reliable shopping experience.