Elio Fern LLC is committed to providing customers with a clear and convenient return and refund process. This policy applies to small kitchen and household items purchased through the Elio Fern LLC website.
- Return Period
Customers may submit a return request within 30 calendar days of receiving the item.
If you wish to return an item, please contact us within 30 calendar days of receipt and provide the following information:
Order number;
Name of the purchased item;
Reason for return;
Photos of the item or other relevant information, if necessary.
Acceptance of return requests submitted after this 30-day period will be determined on a case-by-case basis and in accordance with applicable laws.
- Returns of Opened Items
You may request a return even after the item has been opened.
Customers are permitted to inspect the item to determine if it meets their needs.
However, if the item shows signs of significant use, damage, or contamination, or if its condition has been compromised—thereby significantly affecting its resale value—due to customer use, modification, or improper handling, the return may be restricted, subject to applicable laws.
For items with specific hygiene, safety, or single-use characteristics, where applicable laws allow for the exclusion of returns, we will handle the request based on the nature of the item and relevant legal regulations.
- Return Conditions
To ensure smooth processing, returned items should be kept as complete as possible.
Where applicable, please include the following with your return:
The item itself;
Original packaging;
Accessories;
Instruction manuals;
Any other items originally included with the product.
For items that have been used but still meet return eligibility criteria, we will process the request based on the specific circumstances and applicable laws.
- How to Request a Return
Please contact us before shipping the item back.
Return Email:
christine@eliofern.com
Contact Number:
+1 3855646026
Once you submit a return request, we will provide you with instructions on how to proceed with the return.
Important Note
Please do not ship the item back without contacting us first. Return addresses may vary depending on the specific order and return arrangements; therefore, customers should ship items to the return address we provide only after receiving return confirmation.
Our registered company address is:
15378 Abazo Dr, Moreno Valley, CA 92555
Please note that this is our registered business address and not necessarily the actual return address. Please use the return address provided by our customer service team.
- Quality Issues or Incorrect Shipments
Please contact us promptly if the items you receive have quality issues, are damaged during transit, or differ significantly from your order.
If the issue is determined to be the responsibility of Elio Fern LLC, we will provide a return, exchange, refund, or other reasonable solution based on the specific circumstances.
For eligible returns due to quality issues, Elio Fern LLC will cover the return shipping costs.
We may request photos, videos, order details, or other reasonable proof to verify the issue.
- Returns Unrelated to Quality
If the return is due to personal reasons, such as:
No longer needing the item;
Purchasing by mistake;
Selecting the wrong size or specifications;
Changing your mind;
Other reasons unrelated to product quality;
Then, to the extent permitted by applicable law, the customer is responsible for return shipping costs.
Please contact us for return instructions and the correct return address before shipping the item back.
- Responsibility for Return Shipping
Customers should choose a shipping method that includes tracking and retain proof of shipment.
When the customer is responsible for return shipping, they must ensure the item is properly packaged to minimize the risk of damage during transit.
If the returned item is lost or damaged during transit, we will handle the situation based on tracking records and the specific circumstances.
- Inspection of Returned Items
Upon receipt of the return, we will inspect the item’s condition and verify that the return complies with this policy and applicable laws.
Inspections may include checking:
Whether the item matches the original order;
Whether there is obvious damage;
Whether the item’s condition allows for resale;
Whether all accessories are included;
Whether the reason for the return matches the information provided in the request. We will continue to process refunds for items that meet the return criteria.
- Refund Timing
Once the returned item is received and verified, we will process the refund within 3–5 business days.
Refunds are typically issued via the original payment method.
Please note that after the refund is initiated, banks, credit card issuers, or third-party payment providers may require additional processing time; therefore, the actual time it takes for funds to appear in your account may vary depending on the payment institution.
- Partial Refunds
If only some items in an order meet the return criteria, or if the customer returns only a portion of the items, we may issue a refund solely for the eligible items.
If applicable law permits the deduction of reasonable fees, we will handle such deductions in accordance with the specific circumstances and applicable laws.
- What if I haven’t received the refund?
If we have confirmed that the refund has been processed but you have not received the funds within a reasonable timeframe, please:
Check the original payment account;
Contact your bank or credit card issuer;
Contact the relevant payment service provider;
Contact us if the refund status still cannot be confirmed.
Customer Service Email: christine@eliofern.com
We will assist in checking the status of the refund.
- Exchanges
If a received item has quality issues or is incorrect, customers may contact us to inquire about exchange options.
Eligibility for an exchange depends on product availability, order details, and applicable laws.
If the same item is unavailable, we may offer a refund or another reasonable solution based on the specific circumstances.
- Special Circumstances
Certain items may be subject to different return conditions due to their nature, hygiene or safety requirements, or other legal regulations.
If an item has specific return requirements, we will state this clearly on the product page or during the purchasing process whenever possible.
In any event, this policy does not limit the mandatory rights consumers are entitled to under applicable laws.
14. Contact Us
If you need to request a return, inquire about a refund, or have any questions, please contact us:
Company: Elio Fern LLC
Address: 15378 Abazo Dr, Moreno Valley, CA 92555
Email: christine@eliofern.com
Phone: +1 3855646026