Welcome to Elio Fern LLC. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse products, place orders for small kitchen essentials, or contact us.
We value your privacy and are committed to handling your personal information in a transparent and responsible manner. Please read this policy carefully before using our website and services.
- Company Information
Company: Elio Fern LLC
Address: 15378 Abazo Dr, Moreno Valley, CA 92555
Email: christine@eliofern.com
Phone: +1 3855646026
Elio Fern LLC is responsible for managing the personal information collected through this website and related business activities, and processes such information in accordance with applicable data protection laws.
- Information We Collect
To provide online shopping services for daily kitchen essentials, we may collect the following categories of information:
2.1 Personally Identifiable Information
When you register an account, place an order, or contact us, we may collect:
Name
Email address
Contact phone number
Billing and shipping addresses
2.2 Order and Transaction Information
When you purchase small kitchen essentials, we may collect:
Order number and product purchase details
Order amount and transaction status
Shipping and logistics information
Records of refunds, returns, and after-sales service
Sensitive payment information, such as payment card numbers, is typically handled by third-party payment service providers; we do not actively store complete bank card details.
2.3 Device and Browsing Information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and browsing history
Access times and website interaction data
Information generated by cookies and similar technologies
This information helps us understand website usage, maintain website security, and improve the user experience.
2.4 Customer Communication Information
When you contact us via email, phone, or other customer service channels, we may retain the contact details you provide, the content of your inquiries, and records of our communications in order to process your requests.
3. How We Use Your Personal Information
We may use the information we collect for the following purposes:
Processing and confirming your orders, payments, and delivery arrangements.
Providing customer support, handling returns and refunds, and offering after-sales services.
Sending you order confirmations, delivery notifications, and other necessary transaction-related information.
Managing website accounts and maintaining the proper functioning of the website.
Detecting, preventing, and investigating fraud, unauthorized transactions, and other security risks.
Analyzing website traffic and usage to optimize website functionality and the shopping experience.
Complying with applicable laws and regulations, fulfilling legal obligations, and resolving disputes.
Sending you product updates or marketing information, subject to appropriate authorization or legal grounds.
- Sharing and Disclosure of Personal Information
Elio Fern LLC does not sell your personal information. To conduct business operations and provide relevant services, we may share information with the following categories of third parties to the extent necessary:
4.1 Payment Service Providers
We use Stripe as a third-party payment processing service provider to assist with payment processing, transaction verification, and related payment security matters.
When you complete a payment via Stripe, the relevant payment information may be processed by Stripe in accordance with its privacy policy and applicable laws.
4.2 Delivery and Logistics Service Providers
To deliver your purchased items to the designated address, we may provide logistics service providers with necessary information, such as the recipient’s name, contact details, delivery address, and order-related information.
4.3 Website Technology and Service Providers
We may collaborate with third parties that provide website hosting, technical maintenance, data analysis, customer service, and information security services to support the proper operation of the website.
4.4 Legal Requirements and Business Protection
We may disclose relevant personal information as required by law, in connection with judicial proceedings or lawful requests from government agencies, or when necessary to protect our legitimate interests, customer safety, and the proper operation of the website.
We require our service providers to implement appropriate measures to protect personal information within the scope of their services and to comply with applicable confidentiality and data protection obligations.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website operations, remember user preferences, analyze traffic, and improve the shopping experience. Cookies may include:
Necessary Cookies: Used for the shopping cart, checkout process, website security, and basic functionality.
Functional Cookies: Used to remember certain settings and preferences.
Analytics Cookies: Used to understand website traffic and user interactions.
Third-Party Cookies: Set by payment services or other third-party services when providing relevant features.
For non-essential cookies that require consent under applicable law, we will enable them only after you select “Accept” via the cookie banner. You may also manage your preferences through cookie settings or your browser settings.
For more information about cookies, please refer to our website’s Cookie Policy.
- Storage and Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and protect our legitimate interests.
Order, transaction, and related financial records may be retained for periods required by applicable tax, accounting, and other laws.
When personal information is no longer needed for retention purposes, we will delete, anonymize, or otherwise appropriately handle the data in accordance with applicable law.
- Personal Information Security
Elio Fern LLC employs reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Such measures may include access control, data transmission protection, and website security maintenance.
While we strive to protect your personal information, no method of internet transmission or electronic storage is absolutely secure.
- Your Privacy Rights
Depending on the laws applicable in your region, you may have some or all of the following rights:
Right of Access: To request information about the personal information we hold.
Right to Rectification: To request the correction of inaccurate or incomplete information.
Right to Erasure: To request the deletion of personal information, subject to legal conditions.
Right to Restrict Processing: To request limits on certain data processing activities, where permitted by applicable law.
Right to Data Portability: To request a copy of relevant personal information in a portable format, subject to legal conditions.
Right to Withdraw Consent: To withdraw consent for processing activities based on consent, as permitted by law.
Right to Opt-Out of Marketing: To choose to stop receiving marketing emails at any time. Right to Opt Out of the Sale or Sharing of Personal Information: Individuals subject to California law may have the right to opt out.
You may submit a privacy request using the contact information listed in this policy. We will verify and process your request within the timeframes required by applicable law.
- Privacy Rights for California Residents (CCPA/CPRA)
If you are a California resident and applicable laws apply to Elio Fern LLC, you may have rights under the California Consumer Privacy Act (CCPA) and its amendments.
These rights may include:
Knowing the categories of personal information we collect, use, disclose, or share, and the purposes for doing so.
Requesting access to or deletion of eligible personal information.
Requesting the correction of inaccurate personal information.
Opting out of the sale or sharing of personal information for cross-context behavioral advertising.
Limiting the use and disclosure of certain sensitive personal information.
Not facing unlawful discrimination for exercising your privacy rights.
Sale or Sharing of Personal Information: We do not sell personal information for monetary consideration. Determinations regarding whether a “sale” or “sharing” (as defined by applicable law) has occurred are based on actual data processing activities.
If you wish to submit a privacy request or exercise your rights, please email:
Please include “Privacy Request” or “Do Not Sell or Share My Personal Information” in the subject line and briefly describe your request. We may need to verify your identity before processing the request.
- Privacy of Minors
Our website and products are primarily intended for adults with the legal capacity to make purchases.
We do not knowingly collect personal information from minors as defined by applicable law. If we discover that we have collected personal information from a minor without proper authorization, we will take reasonable steps to delete it, as required by applicable law.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These third-party websites have their own privacy policies and data processing practices. Elio Fern LLC has no control over the privacy practices of third-party websites; we recommend that you carefully review their privacy policies when visiting them.
12. International Data Transfers
As our payment, website technology, or other service providers may operate in different countries or regions, your personal information may be processed or stored outside your country or region.
Where required by applicable law, we will implement appropriate safeguards to ensure that cross-border data transfers comply with relevant data protection requirements.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to business operations, technological changes, or requirements under applicable laws and regulations.
Updated content will be posted on this page, with the new effective date indicated where appropriate.
We encourage you to review this page periodically to stay informed about how we protect and process your personal information.